Frequently Asked Questions

You can book by filling out our contact form, sending us an email at info@catsartours.com, or calling us directly. Our team will respond within 24 hours with a tailored quote and itinerary.

Absolutely not. Transparency is one of our core values. Every quote we provide is all-inclusive — what you see is exactly what you pay. We will never add surprise charges after confirmation.

We accept bank transfers, M-Pesa, credit/debit cards, and cash payments. Payment terms vary by service — our team will provide full details when confirming your booking.

Cancellation terms depend on the specific service and how far in advance you cancel. Generally, cancellations made more than 14 days before travel receive a full or partial refund. Please contact us for details specific to your booking.

We recommend booking at least 2–4 weeks in advance for safaris and group travel, especially during peak season (July–October). For airport transfers, hotel bookings, and car hire, a few days' notice is usually sufficient.

The best time is during the dry seasons: January–February and June–October. The Great Migration in the Maasai Mara typically peaks between July and September. However, Kenya offers excellent wildlife viewing year-round.

Yes! We offer family-friendly safari packages tailored to all age groups. Our guides are experienced in making the experience engaging and safe for children. We also offer private vehicles so you set the pace.

Yes. We have safari packages at various price points — from budget camping safaris to mid-range lodge stays and luxury tented camps. Tell us your budget and we'll find the best fit.

We recommend neutral-coloured clothing (khaki, olive, beige), a light jacket for early morning drives, sunscreen, insect repellent, a hat, binoculars, and a camera. We'll send you a detailed packing list upon booking confirmation.

Most nationalities require a visa to enter Kenya. Kenya now operates an eTA (Electronic Travel Authorisation) system for most visitors. Our visa assistance team will guide you through the exact requirements for your nationality.

The Kenya eTA typically takes 3–5 business days to process. We recommend applying at least 2 weeks before your travel date. We'll keep you updated on your application status throughout the process.

Typically: a valid passport (6+ months validity), a recent passport photo, return flight confirmation, accommodation proof, and travel insurance. Requirements may vary — contact us for a personalised checklist.

Yes, we arrange accommodation across Kenya — including safari lodges in Maasai Mara, beach resorts in Mombasa, mountain retreats near Mount Kenya, and more. We work with a wide network of vetted properties.

Serviced apartments are fully furnished private units with hotel-like amenities — ideal for longer stays. Homestays involve living with a local host family, offering an authentic cultural experience and a more personal connection to Kenyan life.

Yes. Our airport transfer service operates around the clock, 365 days a year. Whether your flight lands at midnight or early morning, a Catsar representative will be there to meet you.

Absolutely. Our chauffeur service provides professional, experienced drivers who know Kenya's roads well. This is especially recommended for safari game drives and longer inter-city journeys.

Yes, foreign nationals require a valid international driving permit (IDP) alongside their home country licence for self-drive hire in Kenya. Our team will advise you on all requirements at the time of booking.

We recommend booking corporate events at least 4–6 weeks in advance to secure your preferred venue and ensure full coordination. For large events (100+ attendees), 2–3 months is ideal.

Popular locations include Naivasha, Nakuru, Machakos, and various Nairobi outskirts venues. We select locations based on your team size, activity preferences, and budget — and can suggest options you may not have considered.

Yes. We manage full end-to-end logistics for conferences with both local and international attendees — including airport transfers, hotel blocks, visa assistance, and on-the-ground coordination throughout the event.